Last September, a very twenty-first-century type of story appeared on the company blog of the ride-sharing app Lyft. āLong-time Lyft driver and mentor, Mary, was nine months pregnant when she picked up a passenger the night of July 21st,ā the post began. āAbout a week away from her due date, Mary decided to drive for a few hours after a day of mentoring.ā You can guess what happened next.
Mary, who was driving in Chicago, picked up a few riders, and then started having contractions. āSince she was still a week away from her due date,ā Lyft wrote, āshe assumed they were simply a false alarm and continued driving.ā As the contractions continued, Mary decided to drive to the hospital. āSince she didnāt believe she was going into labor yet,ā Lyft went on, āshe stayed in driver mode, and sure enoughāping!ā she received a ride request en route to the hospital.ā
āLuckily,ā as Lyft put it, the passenger requested a short trip. After completing it, Mary went to the hospital, where she was informed that she was in labor. She gave birth to a daughter, whose picture appears in the post. (Sheās wearing a āLittle Miss Lyftā onesie.) The post concludes with a call for similar stories: āDo you have an exciting Lyft story youād love to share? Tweet us your story at @lyft_CHI!ā
Maryās story looks different to different people. Within the ghoulishly cheerful Lyft public-relations machinery, Mary is an exemplar of hard work and dedicationāthe latter being, perhaps, hard to come by in a company that refuses to classify its drivers as employees. Maryās entrepreneurial spiritātaking ride requests while she was in labor!āis an āexcitingā example of how seamless and flexible app-based employment can be. Look at that hustle! You can make a quick buck with Lyft anytime, even when your cervix is dilating.
Lyft does not provide its drivers paid maternity leave or health insurance. (It offers to connect drivers with an insurance broker, and helpfully notes that āthe Affordable Care Act offers many choices to make sure youāre covered.ā) A third-party platform called SherpaShare, which some drivers use to track their earnings, found, in 2015, that Lyft drivers in Chicago net about eleven dollars per trip. Perhaps, as Lyft suggests, Mary kept accepting riders while experiencing contractions because āshe was still a week away from her due date,ā or āshe didnāt believe she was going into labor yet.ā Or maybe Mary kept accepting riders because the gig economy has further normalized the circumstances in which earning an extra eleven dollars can feel more important than seeking out the urgent medical care that these quasi-employers do not sponsor. In the other version of Maryās story, sheās an unprotected worker in precarious circumstances. āI canāt pretend to know Maryās economic situation,āĀ Bryan Menegus at Gizmodo wrote, when the story first appeared. āMaybe sheās an heiress who happens to love the freedom of chauffeuring strangers from place to place on her own schedule. But that Lyft, for some reason, thought that this would reflect kindly on them is perhaps the most horrifying part.ā
It does require a fairly dystopian strain of doublethink for a company to celebrate how hard and how constantly its employees must work to make a living, given that these companies are themselves setting the terms. And yet this type of faux-inspirational tale has been appearing more lately, both in corporate advertising and in the news. Fiverr, an online freelance marketplace that promotes itself as being for āthe lean entrepreneurāāas its name suggests, services advertised on Fiverr can be purchased for as low as five dollarsārecently attracted ire for an ad campaign called āIn Doers We Trust.ā One ad, prominently displayed on some New York City subway cars, features a woman staring at the camera with a look of blank determination. āYou eat a coffee for lunch,ā the ad proclaims. āYou follow through on your follow through. Sleep deprivation is your drug of choice. You might be a doer.ā
Fiverr, which had raised a hundred and ten million dollars in venture capital by November, 2015, has more about the āIn Doers We Trustā campaign on its Web site. In one video, a peppy female voice-over urges ādoersā to āalways be available,ā to think about beating āthe trust-fund kids,ā and to pitch themselves to everyone they see, including their dentist. A Fiverr press release about āIn Doers We Trustā states, āThe campaign positions Fiverr to seize todayās emerging zeitgeist of entrepreneurial flexibility, rapid experimentation, and doing more with less. It pushes against bureaucratic overthinking, analysis-paralysis, and excessive whiteboarding.ā This is the jargon through which the essentially cannibalistic nature of the gig economy is dressed up as an aesthetic. No one wants to eat coffee for lunch or go on a bender of sleep deprivationāor answer a call from a client while having sex, as recommended in the video. Itās a stretch to feel cheerful at all about the Fiverr marketplace, perusing the thousands of listings of people who will record any song, make any happy-birthday video, or design any book cover for five dollars. Iād guess that plenty of the people who advertise services on Fiverr would accept some āwhiteboardingā in exchange for employer-sponsored health insurance.
At the root of this is the American obsession with self-reliance, which makes it more acceptable to applaud an individual for working himself to death than to argue that an individual working himself to death is evidence of a flawed economic system. The contrast between the gig economyās rhetoric (everyone is always connecting, having fun, and killing it!) and the conditions that allow it to exist (a lack of dependable employment that pays a living wage) makes this kink in our thinking especially clear. Human-interest stories about the beauty of some person standing up to the punishments of late capitalism are regular features in the news, too. Iāve come to detest the local-news set piece about the man who walks ten or eleven or twelve miles to workāa story thatās been filed from Oxford, Alabama; from Detroit, Michigan; from Plano, Texas. The story is always written as a tearjerker, with praise for the personās uncomplaining attitude; a car is usually donated to the subject in the end. Never mentioned or even implied is the shamefulness of a job that doesnāt permit a worker to afford his own commute.
Thereās a painful distance between the chipper narratives surrounding labor and success in America and the lived experience of workers. A similar conflict drove Nathanael West, in 1934, to publish the novel āA Cool Million,ā which satirized the Horatio Alger bootstrap fables that remained popular into the Great Depression. āAlger is to America what Homer was to the Greeks,ā West once wrote. His protagonist in āA Cool Million,ā Lemuel Pitkin, is an innocent, energetic striver, tasked with saving his motherās house from foreclosure. A series of Alger-esque plot twists ensue. But Pitkin, rather than triumphing, ends up losing his teeth, his eye, his leg, his scalp, and finally his thumb. Morris Dickstein, in his book āDancing in the Dark: A Cultural History of the Great Depression,ā notes, āThe novel ends with Lem as a vaudeville clown being beaten nightly until he simply falls apart.ā A former President named Shagpoke Whipple gives a speech valorizing Pitkinās fate, extolling āthe right of every American boy to go into the world and . . . make his fortune by industry.ā Whipple describes Pitkinās dismembermentāālovingly,ā Dickstein addsāand tells his audience that, through Pitkinās hard work and enthusiastic martyrdom, āAmerica became again American.ā
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