Make no mistake about it. Whatās happening at Market Basketās 71 stores throughout Massachusetts, New Hampshire, and Maine is nothing short of remarkable. Employees, from seasoned managers down to the greenest baggers, have all but crippled the company as they demand that its board of directors first and foremost reinstate Arthur T. Demoulas who was ousted by a newly-configured, five- member board majority.
At the same time, thereās universal fear that the new regime, led by Arthur T. Demoulasās cousin and long-time rival, Arthur S. Demoulas, plans to increase profits for shareholders at the expense of the companyās intensely loyal and long-serving workers.
Theyāre not members of any union. As store director McIntire put it, āitās never been necessary.ā
Nor are they immune from termination or other punishment for essentially shutting down the chainās delivery system and leaving most stores without fresh meat and produce as at least 17 top-level managers have either resigned or been fired. And, yes, a strong current of self-interest runs beneath the workersā rapidly spreading calls to bring back their beloved āArtie T.ā
He is, after all, the guy who gave them free health insurance, profit- sharing, and annual bonusesāand underlying it all, a sense of family that youāll never find at your nearest Wal-Mart.
The irony is that Market Basket already is one very profitable operation: last year, the chain netted $217 million on sales of $3.5 billion. Itās currently rated 6th among the nationās supermarket chains by Consumer Reports and 47th among the top 75 food retailers in the country by the trade publication Supermarket News. Like its counterparts to the south, Maineās only Market Basket has performed well since it opened in Biddeford last summer with its crazy-low prices, sparkling clean aisles, and some 400 employees who, at least until now, have had plenty to feel good about.
āAs of right now, I have bonuses, I have profit sharing. I just came back from a paid vacation,ā said produce worker Shane Savage, 22, of Lebanon. āThis new guy whoās in charge wants to take that all away.ā
Savage, unable to stock produce because there isnāt any, had transferred to the Biddeford store last year after five years at the Market Basket in Rochester, New Hampshire. When āArtie Tā came to open the new store, he handed Savage an $800 bonus along with a heartfelt, āThanks for being here.ā
And how about that profit sharing?
āItās for retirement,ā said Savage. āYou know how most companies say you have to match them? Nothing. They put it in for me. I donāt have to match a single penny.ā Thus, itās little wonder that when perplexed customers came looking for fresh vegetables, Savage quickly steered them to a customer petition calling for the immediate reinstatement of Arthur T. Demoulas. Or that all over the store, per order of McIntire, shoppers saw photos of Arthur T. over a quote titled āLoyalty,ā as well as a full-page ārebuttalā to an ad placed in the Boston Globe on Saturday by new co-CEOs Felicia Thornton and Jim Gooch.
āIām just trying to get people more involved,ā said McIntire, who first came to work for Market Basket as a bagger in Portsmouth, New Hampshire. He was 16 then; heās now going on 51. āIām still working my high school job,ā McIntire said. āAnd I support the guy whoās been my boss for 35 years.ā
Now ask yourself, when was the last time you heard of an entire workforce, upwards of 25,000 people, grinding a successful company to a virtual halt not because they hate all management, but because they love the top boss who was just shown the door?
āI recently heard on the news that it happens once in a while in China where people want their CEO back,ā mused McIntire. āI know. Itās backwards.ā
Itās also resonating deeply with customers who, in this era of ever-widening income inequality, know a good cause when they see one.
āThis is the good guy,ā said Kitty Collopy of Alfred, pointing to a nearby picture of āArtie Tā after affixing her name to the petition. āI would like the young people to keep their benefits and have a decent wage. And it doesnāt sound like the other guy really wants that to happen.ā
Back before the Biddeford store opened, the McDonoughs would travel almost an hour from their home in Saco to shop at the Market Basket in Portsmouth. Now residents of Westbrook, they think nothing of driving a half hour south to continue the tradition. āGreed overtakes common sense,ā said Edward McDonough, who once worked as a union man at the Portland Terminal Co.ās train-switching yard in South Portland and now considers himself a āconservative Republican.ā āItās too bad,ā he added, scanning the rows of empty produce bins. āTheyāve forgotten what it is for people to have to make a living.ā How this plays out is anyoneās guess. While the Demoulas Supermarkets board considers the proposal by Arthur S. that the company take on $1.5 billion in debt (it currently has none) to fatten shareholder dividends, the Save Market Basket Facebook page has exploded from around 10,000 likes to more than 52,000.
And while the Biddeford store remains open (sort of), an orange sign at the entrance to the Market Basket in Haverhill, Massachusetts, contains this message: āTo Our Valued Customers: Due to recent events following the ouster of our CEO and Top Management, we kindly ask you to stop shopping with us temporarily until this issue is resolved…. We are confident that by sticking together, we will win our fight and once again be the Market Basket we all know. We stand as one.ā
Imagine that. Thousands of workers, supported by hundreds of thousands of customers, standing as one against a sudden onslaught of pure, unadulterated, corporate greed. Itās about time.
Z