(This is satire.)
The University of Pennsylvania’s Wharton School of Business is offering a new courseĀ this Fall: BUS 415:Ā Concealing YourĀ Psychopathic Identity: The Secret to Becoming a Master of the Universe by Adopting the Persona of an Empathic Individual. Intrigued by the title, I arranged an interview with Dr. Howard Roark, Dean of the Wharton School, and Prof. Maxineā Moregreen, who isĀ teachingā the ānew course. What follows are the verbatim notes from our conversation.
āRoark: This course title refers to the high percentage of our students who are clinical psychopaths. And I say that with a mixture of awe, envy andĀ immense pride. Wharton’s MBAā psychos eat the lunch ofĀ Stanford and Harvard B-SchoolĀ students!
Me: You’re not saying that WhartonĀ is populating the world of high finance with serial killers like Jeffrey Dahmer, Ted Bundy, or,Ā god forbid, people in the mold of Hannibal Lector fromĀ Silence of the Lambs, into the world of high finance?
Roark:Ā (Chuckling) No, no, nothing like that!ā Some 3-4 percent of the U.S. population can be classified as psychopaths, individuals totally incapable ofĀ feeling empathy or remorseĀ and lacking anyā social conscience.Ā These psychopaths in suits are found at the highest levels of government, business and the military. One of every ten people on Wall Street isĀ probably aĀ psychopath. Heck, I might be one but you’d never know it. (RoarkĀ displaysĀ an enigmatic grin)
Me:Ā āāSo this is your ideal applicant pool?
Roark: Yes. Weā want these exceptional outliers toā apply forā admission to Wharton.Ā We then try to weed out any psycho wannabes who show signs ofĀ Empathic Distress DisorderĀ (EDD), or even a scintilla of genuine concern for others.Ā We show the applicantsĀ graphic images of the loadedĀ hold of a slave shipā, pictures ofā torture victims at Abu Ghraib, andĀ photos of āaĀ deadĀ baby washedĀ ashore from a sunken refugee boat. Any sign of empathic āengagement results in immediate rejection.
Me: Prof. Moregreen, tell usĀ howā yourĀ new course bears on this?ā
Moregreen: Sure.ā I try to provide āstudentsā with a public faceĀ that conveysĀ empathy.ā Psychopaths are almost always mistaken forĀ normal people but we’re all about removingĀ anyĀ risk of discovery.
Me: How do you do that?ā
Moregreen: The best way to manipulate consumer behavior is toĀ leverage āthe message, “We really care. We want to walk a mile in your shoes.” Ā If customers believe your brandĀ trulyāĀ cares about them, they’re likely to adopt brand loyalty, andĀ even become brand evangelists! Ā ā
In my class I invite professional stage āactors to portrayā optimizedā empathetic behavior. Another day, we watch the classic zombie filmĀ The Invasion of the Body Snatchers (1956) to gain appreciation for the challenges facingĀ pod persons as they try to avoid detection byĀ normal people.
āMe: Your attention to detail is impressive.
āMoreāgreen:Ā I offer practical ātipsĀ toĀ convey undetectable fauxĀ empathy to obtain theĀ inside informationĀ for āestablishingā trust. These include: showing curiosity about their lives, asking questions about hobbies, learning the names of spouses and children, and using a mirror to practice that all-important warm smile. Depending upon the situation, a hug and even a few tears can close the deal.Ā We ācaution our students not to engage in the latter behavior without sufficient practice to pull it off. āIt must comeā across as spontaneous. ā
Finally, passing the course requiresĀ performingā a āflawless impersonation of an empathetic person. This is done before a focus group of marketing and advertising executives, and, believe me, they can detect a phony from a mile away!ā
āMe: This has been totally enlightening. Do eitherĀ of you haveĀ a ālast takeaway for our readers?ā
Roark: For Spring term,Ā Prof. Moregreen isāĀ offering an excitingā new course, MGMT 711: Social Impact Investing:ā How to Doā (Very) Well Byā Pretending to Do Good.Ā It’s already oversubscribed!
Gary Olson, PhD, is a member of the Political Science Department at Moravian College in Bethlehem, Pennsylvania. Contact: [email protected]
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