Wani babban batu a cikin yajin aikin kwanaki uku na watan Mayu da ma'aikatan AT&T 38,000 suka yi shi ne na ayyukan yi na kamfanin. Domin haskawa kan wannan batu da kuma karfafa hadin kan kasa da kasa, wata kungiyar 'yan kungiyar sun ziyarci Jamhuriyar Dominican makwanni biyu kafin yajin aikin domin ganawa da ma'aikatan cibiyar kira a daya bangaren na tekun.
A cewar Ma'aikatan Sadarwa (CWA), AT&T ta rufe cibiyoyin kiran Amurka 30 tare da rage yawan wasu da dama tun daga 2011, tare da kawar da ayyuka 12,000 - kusan kashi ɗaya bisa uku na dukkan ma'aikatan cibiyar kiran.
An ba da wannan aikin zuwa El Salvador, Mexico, Jamhuriyar Dominican, da Philippines. Ma'aikata a Jamhuriyar Dominican suna samun tsakanin $2.13 da $2.77 awa daya. Masu ɗaukan ma'aikata suna ɗokin ganin ƙarin waɗancan albashin tare da ƙarin albashi, amma a zahiri maƙasudin ba zai yuwu a kai ba.
"Lokacin da kamfanoni a Amurka ke aiki a bakin teku zuwa kasashe irin su Jamhuriyar Dominican, ba sa fitar da damar yin aiki zuwa kasashen waje - suna fitar da fatara," in ji Hanoi Sosa, wani mai shiryawa tare da FEDOTRAZONAS, wata ƙungiya a Jamhuriyar Dominican da ta haɗa da ma'aikatan cibiyar kira. "Sun zo nan ne saboda sun san za su iya isar da mafi ƙarancin yanayin aiki fiye da na Amurka"
ZIYARAR BUDE IDO
Memba na gida 7750 Mimi Mahdi, wanda ke aiki a cibiyar kira na DirecTV a Denver, Colorado, na ɗaya daga cikin membobin CWA uku a cikin tawagar zuwa Jamhuriyar Dominican, tare da ma'aikacin ƙungiya ɗaya da kuma wakilin ƙungiyar UNI Global Union.
“Mahdi ya kadu” da abin da ta koya a tafiyarta. "Biyan kuɗi yana da muni," in ji ta. “Ba a biya su kudin shiga bandaki. Ba a biya su hutun mintuna 15 nasu. Ba a biya su karin lokaci.
“Majojin su na yin amfani da duk bayanansu don kada su samu kwamitocinsu ko kuma alawus-alawus na wata-wata. Yawancin matan sun ce dole ne su kwana da jami’an gudanarwa don samun ci gaba, ko kuma a yi musu barazanar za a kore su.”
Mahdi da sauran sun haɗu da masu shirya ƙungiyar Dominican don ba da takardu a wajen cibiyoyin kira guda biyu a Santo Domingo. "Duk wuraren kiran suna bayan dogayen ƙofofi masu kulle-kulle, kamar ƙofofin gidan yari, abin ban mamaki da damuwa," in ji ta. “Yayin da ma’aikatan ke shiga bakin kofa, sai da suka baiwa jami’an tsaro takardun, har ma suna kokarin duba aljihun ma’aikatan suna lallasa su.”
Duk da haka, Mahdi ya ce, ma’aikatan Dominican “sun yi farin ciki da cewa mun kasance a wurin don tallafa musu su zama ƙungiyar, kuma sun yi farin cikin saduwa da mu.”
Haka kuma Mahdi ya samu kwas a fannin dokokin kwadago na kasar. "Suna da mafi kyawun dokokin aiki a Jamhuriyar Dominican fiye da yadda muke yi, har zuwa lokacin hutu, har zuwa sa'o'i na aiki, lokacin da za su iya cin abincin rana da hutu, lokutan hutu. Ba su tilasta shi kawai. Gudanarwa yana aiki kamar babu shi. "
MATSALOLI
Ma'aikacin cibiyar kira na Dominican Oliver Benzon da abokan aikinsa a Teleperformance, wanda ke kula da kira ga AT&T na Cricket, sun kafa ƙungiyar a watan Yunin da ya gabata don ƙoƙarin tilasta gudanarwa ta bi dokar aiki. Misali, suna son kamfanin ya daina cire ma’aikata lokacin da ma’aikata ke amfani da bandaki ko kuma suka je neman ruwa.
"Wadannan mutane a Teleperformance suna aiki da doka, kuma a lokacin ne na ce ina so in kasance cikin ƙungiyar," in ji Benzon.
Ana ɗaukar ma'aikata 20 ne kawai don kafa ƙungiya a Jamhuriyar Dominican. 10 na farko da za a sanya hannu ana kiyaye su daga harbe-harbe muddin kungiyar ta kare, yayin da sauran 10 ke samun kariya ta watanni uku kacal.
Ma'aikata a cibiyoyin kira guda goma sha biyu a Jamhuriyar Dominican sun kafa ƙungiyoyi tun 2010, a cewar Sosa, shi kansa tsohon ma'aikacin cibiyar kira. Sai dai babu wata kungiya a cikin masana'antar, wacce ke daukar ma'aikata 55,000, da ke da yarjejeniyoyin hadin gwiwa - wadanda ke bukatar yawancin ma'aikata su sanya hannu kan kati don tallafawa kungiyar.
Wannan yana da alaƙa da yawa tare da ƙiyayyar ƙungiyoyin ma'aikatan Dominican. "Kamfanoni suna yin duk abin da za su iya don hana ma'aikata yin shiri," in ji Sosa. “Idan kai ma’aikaci ne kuma aka kama ka kana yin kwaya a wurin aiki, za a iya hukunta ka, ko kuma a kore ka. Amma idan aka kama ka kana kokarin kafa kungiya, za a kore ka, za a sanya maka lamba, sannan kuma jami’ai za su yi duk abin da za su iya wajen ganin an kama ka.”
Teleperformance na kokarin soke rajistar kungiyar, da korar shugabannin, tare da yin barazanar sanya su cikin jerin sunayen daga yin aiki a masana'antar.
Wani rubutu na Disamba daga Benzon akan kafofin watsa labarun ya ja hankalin AT&T. "Kamfanoni kamar Verizon, AT&T, Samsung, da sauransu," in ji shi, "ba da ayyukansu ga kamfanoni kamar Teleperformance, Convergys, da Alorica tare da manufar rage farashi. Waɗannan kamfanoni suna amfani da yanayin tattalin arziƙi da ƙarancin ingancin ilimi na ƙasashe da yawa a duniya, galibi a Latin Amurka, don lalata haƙƙin ƙwadago da ainihin haƙƙin ɗan adam.
Bayan Benzon ya yi wancan sakon na Facebook, AT&T ya nemi Teleperformance da ta cire shi daga asusun ta. Yanzu yana aiki da asusun Megabus.
AIKI GUDA GUDA, KARANCIN LABARI
Benzon ya koyi Turanci a wani bangare ta hanyar yin ayyukan bazara guda biyu a cikin Amurka, akan visa J-1, na farko a Tutoci shida kusa da Chicago da na biyu a gidan abinci a Ocean City, Maryland. "Daya daga cikin masu kulawa ya kasance mai nuna wariya sosai - ya kasance mai nuna wariyar launin fata," in ji Benzon. “Yakan ce wa Amurkawa, ‘Ba za ku iya gaya wa ɗaliban J-1 nawa kuke samu ba.” Benzon ya gano cewa ma’aikatan Amurka da suke yin irin wannan aikin suna samun dala 16 zuwa dala 18 a sa’a guda, yayin da yake samun dala 9.
"Na koyi abin da ake cin zarafi, menene cin zarafi, a Amurka," in ji Benzon. "Sai na dawo ƙasata, na ce, 'Wannan kusan ɗaya ne.' Ina aiki da kamfani, ina yin aiki iri ɗaya da Ba’amurke, amma ba a biya ni kuɗi ɗaya!”
Ma’aikata a Jamhuriyar Dominican su ma sun san abin da suke ji kamar rasa ayyukansu ga masu fafatawa da masu ƙarancin albashi. Yarjejeniyar kasa da kasa da ake kira Multi-Fiber Arrangement da aka yi amfani da ita don ba da damar kasashe masu arzikin masana'antu irin su Amurka su sanya kaso kan shigo da tufafi daga wasu kasashe. Amma bayan karewar sa a shekara ta 2005, in ji Sosa, “masana’antun masaku da yawa sun ƙaura daga Jamhuriyar Dominican zuwa wuraren da za su iya samar da ƙarancin yanayin aiki, kamar Bangladesh, El Salvador, Vietnam.”
To menene mafita? "Mun yi imanin cewa hanya daya tilo da za mu iya guje wa wadannan kamfanoni daga wannan wuri zuwa wani ita ce ta hanyar tsara ma'aikata a duniya," in ji Sosa. Ta haka ne kamfanoni ba za su iya ƙaura daga Jamhuriyar Dominican zuwa El Salvador ba, saboda dole ne su kula da yanayin aiki a can. Ta wannan hanyar, idan kamfanoni daga Amurka suka ƙaura zuwa Jamhuriyar Dominican, saboda ƙasarmu tana ba da mafi kyawun damar saka hannun jari, ba mafi kyawun damar cin zarafi ba. ”
MABIYA ZUWA VERIZON
Tawagar CWA zuwa Jamhuriyar Dominican sun yi irin wannan tafiya a lokacin yajin aikin Verizon na bara. Tawagar masu yajin aikin sun ziyarci Philippines ne bayan da ma'aikatan cibiyar kiran waya da ke wurin suka tuntubi ta shafin Facebook na kungiyar "Stand Up to Verizon".
Verizon yana da cibiyoyin kira a Mexico da Philippines. Na karshen yanzu shine babban birnin cibiyar kira na duniya, yana da ma'aikata miliyan 1.2. Ana yaudarar kamfanoni a can ta hanyar arha, ma'aikata masu magana da Ingilishi da rangwamen haraji mai riba.
Ga ma'aikacin CWA Local 1105 Alexis Perez, wakilin sabis na abokin ciniki na harshen Sipaniya a Queens, balaguron da ya yi a bara "ƙwarewar buɗe ido ce." Ya kadu da karancin albashin ma'aikatan cibiyar-$1.78 a sa'a-da kuma matsananciyar yanayin rayuwa.
Saboda bambancin yankin lokaci, ma'aikatan cibiyar kiran Filipino gabaɗaya suna aiki dare ɗaya, suna yin kira yayin rana a Amurka Ma'aikatan da ya sadu da su wata rana "sun yi kama da aljanu," in ji Perez. "Ka yi tunanin kana aiki dare daya sannan ka je wurin da babu kwandishan, digiri 98 ne, ba za ka iya barci ba, ba za ka iya hutawa ba."
Yawancin ma'aikatan cibiyar kira ana ɗaukar su ne a kan kwangiloli na gajeren lokaci, ma'ana sun makale na dindindin a albashin matakin shiga. "Aikin Verizon babu aiki mai inganci," in ji Perez. "Ba su da wani nau'i na fa'ida, ba su da kowane irin tsaro na aiki, kuma albashin ya yi ƙasa da abin da suke buƙata don samun rayuwa mai kyau."
Bangaren cibiyar kira ba ƙungiyar ba ne, amma ƙungiyoyi da yawa suna aiki don tsarawa da haɓaka ƙa'idodi - kuma ma'aikata sun cire wasu ayyukan ƙirƙira.
A daidai lokacin da tawagar ta isa, ma’aikata 50 a kamfanin kwangilar Verizon Teletech sun yi tafiyar hawainiya don neman kari na kari da kuma abincin rana da kamfani ke samarwa. Ma’aikatan da ke kula da wayar Verizon sun ce a lokacin yajin aikin an tilasta musu yin aiki na tsawon sa’o’i biyu a rana ba tare da wasu kudade ba.
Tawagar wakilai tare da ƙungiyoyin ma'aikata na gida KMU da BIEN Philippines sun ƙarfafa wasu ma'aikata 100 a wani ɗan kwangilar Verizon don ƙauracewa karin lokaci. Ko da yake an kori aƙalla ma'aikata biyu daga baya saboda shigarsu, masu shirya taron sun ba da rahoton cewa ziyarar ta 'yan ƙungiyar ta Amurka ta haifar da ƙara sha'awar shiryawa.
"Abu ne mai kyau cewa sun tafi yajin aiki," in ji wani ma'aikaci a Verizon subcontractor TechManager. Bayanan Aiki ta Skype a watan Yunin da ya gabata, “saboda a zahiri ya bude zukatanmu a nan Philippines. A zahiri waɗannan mutane suna fafutukar kwato 'yancinsu ne, me ya sa ba za mu yi yaƙi domin namu ba? (Mun zaɓi kada mu yi amfani da sunanta saboda haɗarin ramuwar gayya.)
Ita da abokan aikinta sun samu labarin yajin aikin ne daga labarai da kuma tarukan yau da kullum da mahukuntan suke yi domin hana su shiga yajin aikin. “ Har ma sun yi mana barazana. Ka ce, alal misali, idan muka shiga yajin aikin, ko kuma muka ba da sanarwa [na goyon bayan], sun yi barazanar cewa za su hana mu cibiyoyi a Philippines kuma ba za mu sake yin aiki ba. .”
Baƙi sun kuma ɗanɗana ƙarfin da Verizon da sauran kamfanoni na ƙasa da ƙasa za su iya ɗauka. Bayan da wakilin tawagar kungiyar ya shiga cikin wani ofishin Verizon da ke wajen birnin Manila don isar da bayanai game da yajin aikin, jami’an tsaron kamfanin sun aike da masu gadi a kan babura domin su tsare daukacin tawagar, sannan aka kira tawagar SWAT.
Ta hanyar tafiya, Perez ya ce ya koyi yadda yake da mahimmanci don tallafawa shiryawa a Philippines da kuma duk inda Verizon ke aika aiki. "Idan muka tsara mutane inda suka fita waje," in ji shi, "ba za su sami inda za su je ba."
A ƙarshe, yajin aikin Verizon ya lashe sabbin ayyukan cibiyar kira na ƙungiyar guda 1,300 a Amurka Tun daga wannan lokacin, CWA ta ci gaba da tallafawa shiryawa ta ma'aikatan cibiyar kiran Filipinas.
Ma’aikata a daya daga cikin kamfanonin cibiyar kiran majagaba na Philippines, SiTEL, sun kafa wata kungiya mai suna SPARK, kungiyar SiTEL Philippines Association of Rank and File Workers, don yin gwagwarmayar neman ayyuka 1,000 da ke cikin hadari bayan da aka bayar da rahoton cewa abokan hulda hudu sun janye kwangilolinsu. Ma'aikatan suna buƙatar a sanya su a kan wasu asusun na SiTEL - waɗanda ke ci gaba da daukar ma'aikata - a matakin albashin da suke da shi da kuma girman girman su, ba tare da sake neman aiki ba. Suna kuma neman kamfanin SiTEL da ya daina tilasta wa ma’aikatansa gudanar da asusu da yawa a lokaci guda ba tare da karin albashi ba, matakin da zai samar da karin ayyukan yi ga ma’aikatan da suka rasa matsugunansu su cika. Danna nan don sanya hannu kan takardar koke da ke tallafawa ma'aikatan SiTEL.
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Bada Tallafi