ʻO kekahi pilikia nui i ka lā ʻekolu lā o Mei e 38,000 mau limahana AT&T ʻo ia ka hoʻokuʻu ʻana o ka ʻoihana i nā hana. No ka hoʻomālamalama ʻana i ka pilikia a me ka hoʻoikaika ʻana i ka hui like ʻana o ka honua, ua kipa aku kahi hui o nā lālā uniona i ka Dominican Republic i ʻelua mau pule ma mua o ka hahau ʻana e hālāwai me nā limahana kelepona ma kēlā ʻaoʻao o kēlā offshoring.
Wahi a ka Communications Workers (CWA), ua pani ʻo AT&T i 30 mau kikowaena kelepona ʻAmelika a ua hoʻohaʻahaʻa i ka nui o nā mea ʻē aʻe mai ka makahiki 2011, e hoʻopau ana i nā hana 12,000-kokoke i ka hapakolu o kāna mau limahana kelepona kelepona.
Ua lawe ʻia kēlā hana i El Salvador, Mexico, Dominican Republic, a me Philippines. Loaʻa nā limahana ma ka Dominican Republic ma waena o $2.13 a me $2.77 i ka hola. Hoʻopili ka poʻe hana i ka manaʻo o ka hoʻonui ʻana i kēlā mau uku me ka uku hoʻoikaika, akā ʻo ka ʻoiaʻiʻo ʻaʻole hiki ke loaʻa nā pahuhopu.
"I ka wā e hana ai nā ʻoihana ma US ma waho o nā ʻāina e like me Dominican Republic, ʻaʻole lākou e hoʻokuʻu aku i nā manawa hana - ke lawe aku nei lākou i ka hoʻohana ʻana," wahi a Hanoi Sosa, kahi mea hoʻonohonoho me FEDOTRAZONAS, kahi hui ma Dominican Republic e komo pū ana nā limahana kelepona. "Hele mai lākou i ʻaneʻi no ka mea ʻike lākou hiki iā lākou ke hāʻawi i nā kūlana hana haʻahaʻa ma mua o ka US"
HUAKAI MAKA
ʻO ka lālā 7750 kūloko ʻo Mimi Mahdi, e hana ana ma ke kikowaena kelepona DirecTV ma Denver, Colorado, ʻo ia kekahi o ʻekolu mau lālā CWA ma ka ʻelele i ka Dominican Republic, me hoʻokahi limahana uniona a he ʻelele o ka hui uniona UNI Global.
Ua "hopohopo" ʻo Mahdi i kāna mea i aʻo ai ma kāna huakaʻi. "He weliweli ka uku," wahi āna. “ʻAʻole lākou e uku ʻia no ka hele ʻana i ka lumi lua. ʻAʻole lākou e uku ʻia no kā lākou hoʻomaha 15 mau minuke. ʻAʻole loaʻa iā lākou ka uku keu.
"Hoʻoponopono ko lākou mau luna i kā lākou ʻike āpau i loaʻa ʻole kā lākou komisina a i ʻole nā pōmaikaʻi mahina. He nui ka poʻe wahine e ʻōlelo nei e moe lākou me ka hoʻokele e holomua ai, a i ʻole e hoʻoweliweli ʻia lākou e hoʻopau ʻia.
Ua hui pū ʻo Mahdi a me nā mea ʻē aʻe i nā hui hui Dominican e hāʻawi i nā lau ma waho o nā kikowaena kelepona ʻelua ma Santo Domingo. "ʻO nā kikowaena kelepona āpau ma hope o nā puka paʻa kiʻekiʻe, e like me nā puka paʻahao, he mea ʻē a kaumaha," wahi āna. "I ka hele ʻana o nā limahana i nā ʻīpuka, pono lākou e hāʻawi i nā lau i ka palekana, a ke hoʻāʻo nei lākou e nānā i nā ʻeke a nā limahana a paʻi iā lākou."
Eia nō naʻe, ʻōlelo ʻo Mahdi, "hauʻoli nā limahana Dominican i ko mākou hele ʻana ma laila e kākoʻo iā lākou e lilo i uniona, a hauʻoli hoʻi e hālāwai me mākou."
Ua loaʻa pū ʻo Mahdi i kahi papa hāʻule ma nā kānāwai hana o ka ʻāina. “Ua ʻoi aku ka maikaʻi o nā kānāwai hana ma ka Dominican Republic ma mua o mākou, a hiki i ka manawa hoʻomaha, a hiki i nā hola hana, ke hiki iā lākou ke lawe i kā lākou ʻaina awakea a me nā hoʻomaha, nā manawa hoʻomaha. ʻAʻole lākou e hoʻokō. Ke hana nei ka hoʻokele me he mea lā ʻaʻole ia. "
NA KUMU OIA
Ua hoʻokumu ʻo Oliver Benzon, ka mea hana kelepona kelepona Dominican a me kāna mau hoa hana ma Teleperformance, nāna e mālama i nā kelepona no ka AT&T subsidiary Cricket, i hui pū ʻia i Iune i hala e hoʻāʻo e koi i ka hoʻokele e mālama i ke kānāwai hana. No ka laʻana, makemake lākou i ka hui e hoʻōki i ka unuhi ʻana i ka uku ke hoʻohana nā limahana i ka hale ʻauʻau a i ʻole e hele i ka wai.
"Ke hana nei kēia poʻe ma Teleperformance i ke kānāwai, a ʻo ia kaʻu i ʻōlelo ai makemake wau e lilo i ʻāpana o ka hui," wahi a Benzon.
He 20 wale nō mau limahana e hana i uniona ma Dominican Republic. Mālama ʻia nā 10 mua e kau inoa mai ke kī ʻana no ka lōʻihi o ka lōʻihi o ka hui ʻana, aʻo ka 10 ʻē aʻe e loaʻa i ʻekolu mahina o ka pale.
Ua hoʻokumu nā limahana ma nā kikowaena kelepona ma Dominican Republic i nā uniona mai ka makahiki 2010, e like me Sosa, ʻo ia ka mea hana ma mua. Akā ʻaʻohe o nā uniona i loko o ka ʻoihana, e hoʻohana ana i nā limahana 55,000, loaʻa i nā ʻaelike kūkākūkā hui - e koi ana i ka hapa nui o nā limahana e kau inoa i nā kāleka e kākoʻo i ka hui.
He mea nui ia e pili ana i ka hoʻopaʻapaʻa anti-union o nā limahana Dominican. "Hana nā ʻoihana i nā mea āpau i ko lākou mana e pale aku i nā limahana mai ka hoʻonohonoho ʻana," wahi a Sosa. “Inā he limahana ʻoe a loaʻa ʻoe i ka lāʻau lapaʻau ma ka hana, e hoʻopaʻi ʻia ʻoe, a i ʻole e hoʻopau ʻia ʻoe. Akā inā e hopu ʻia ʻoe e hoʻāʻo ana e hoʻokumu i uniona, e hoʻopau ʻia ʻoe, e hoʻopaʻa ʻia ʻoe i ka papa inoa ʻeleʻele, a e hana ana ka hoʻokele i nā mea āpau e hiki ai ke hopu ʻia ʻoe.
Ke hoʻāʻo nei ʻo Teleperformance e kāpae i ka uniona, kipaku i nā alakaʻi, a me ka hoʻoweliweli ʻana i ka papa inoa ʻeleʻele iā lākou mai ka hana ʻana i ka ʻoihana.
ʻO kahi pou o Dekemaba mai Benzon ma ka pāhana kaiapili i huki i ka manaʻo o AT&T. "ʻO nā hui e like me Verizon, AT&T, Samsung, a me nā mea ʻē aʻe," i kākau ai ʻo ia, "e hoʻopuka i kā lākou hana i nā hui e like me Teleperformance, Convergys, a me Alorica me ka pahuhopu e hōʻemi i nā kumukūʻai. Hoʻohana kēia mau ʻoihana i ke kūlana hoʻokele waiwai a me ka haʻahaʻa haʻahaʻa o ka hoʻonaʻauao ʻana o nā ʻāina he nui o ka honua, ʻo ia hoʻi ma Latin America, e hoʻopau i nā pono hana a me nā pono kanaka.
Ma hope o ka hana ʻana o Benzon i kēlā pou Facebook, ua noi ʻo AT&T iā Teleperformance e wehe iā ia mai kāna moʻokāki. Ke hana nei ʻo ia i ka moʻokāki Megabus.
HE HANA, UKU HAAHAA
Ua aʻo ʻo Benzon i ka ʻōlelo Pelekane ma ka hana ʻana i ʻelua mau hana kauwela ma US, ma nā visa J-1, ʻo ka mua ma Six Flags kokoke i Chicago a ʻo ka lua ma kahi hale ʻaina ma Ocean City, Maryland. "ʻO kekahi o nā luna hoʻomalu he hoʻokae loa - he racist," wahi a Benzon. “Ua ʻōlelo ʻo ia i nā ʻAmelika, 'ʻAʻole hiki iā ʻoe ke haʻi i nā haumāna J-1 i ka nui o kāu loaʻa kālā.
"Ua aʻo au i ka mea hoʻomāinoino, he aha ka hoʻohana ʻana, ma ʻAmelika Hui Pū ʻIa," wahi a Benzon. “A laila hoʻi au i koʻu ʻāina a ʻōlelo wau, 'Aneane like kēia.' Ke hana nei au no kahi hui, ke hana nei au i ka hana like me ko ʻAmelika, akā ʻaʻole au e uku like ʻia!”
ʻIke pū ka poʻe hana ma ka Dominican Republic i ke ʻano o ka nalo ʻana i kā lākou mau hana i nā mea hoʻokūkū haʻahaʻa. ʻO kahi kuʻikahi honua i kapa ʻia ʻo ka Multi-Fiber Arrangement i hoʻohana ʻia e ʻae i nā lāhui ʻenehana e like me ka US e hoʻonohonoho i nā kuʻina no nā lole lawe mai mai nā ʻāina kikoʻī. Akā ma hope o ka pau ʻana i ka makahiki 2005, wahi a Sosa, "ua neʻe ka nui o nā hale lole lole mai Dominican Republic i nā wahi e hiki ai ke hāʻawi i nā kūlana hana haʻahaʻa, e like me Bangladesh, El Salvador, Vietnam."
No laila he aha ka hopena? "Ke manaʻoʻiʻo nei mākou ʻo ke ala wale nō e hiki ai iā mākou ke pale aku i kēia mau hui e hele ana mai kahi wahi a i kahi ʻē aʻe ma ka hoʻonohonoho ʻana i nā limahana ma ka honua holoʻokoʻa," wahi a Sosa. "Ma ia ala, ʻaʻole hiki i nā hui ke neʻe mai ka Dominican Republic a i El Salvador, no ka mea, pono lākou e mālama i nā kūlana hana ma laila. ʻO ia ala, inā neʻe nā hui mai ʻAmelika i ka Dominican Republic, no ka mea hāʻawi ko mākou ʻāina i nā manawa hoʻopukapuka maikaʻi aʻe, ʻaʻole i nā manawa kūpono no ka hoʻohana ʻana.
PALAPALA IA VERIZON
Hōʻike ka ʻelele o CWA i ka Dominican Republic i kahi huakaʻi like i ka wā o Verizon i ka makahiki i hala. Ua kipa aku kekahi ʻelele o ka poʻe kipi i ka Philippines ma hope o ka launa pū ʻana o nā limahana kelepona ma laila ma o ka ʻaoʻao Facebook "Stand Up to Verizon" o ka hui.
He mau kikowaena kelepona ʻo Verizon ma Mexico a me Philippines. ʻO ka hope i kēia manawa ke kapikala kelepona kelepona honua, me 1.2 miliona mau limahana. Hoʻowalewale ʻia nā ʻoihana ma laila e nā limahana haʻahaʻa, ʻōlelo Pelekane a me nā uku ʻauhau kālā.
No ka CWA Local 1105 steward Alexis Perez, he mea kūʻai aku ma ka ʻōlelo Sepania i Queens, ʻo ka huakaʻi i ka makahiki i hala "he mea ʻike maka." Pīhoihoi ʻo ia i ka uku haʻahaʻa o nā limahana kelepona—$1.78 i hoʻokahi hola—a me ke ʻano o ka noho ʻana.
Ma muli o ka ʻokoʻa ʻokoʻa o ka manawa, hana maʻamau nā limahana kelepona kelepona Filipino i ka pō, ke kelepona ʻana i ke ao ma US ʻO nā limahana āna i hālāwai ai i kekahi kakahiaka "me he zombies lā," wahi a Perez. "E noʻonoʻo ʻoe e hana ana ʻoe i ka pō a laila hele ʻoe i kēia wahi ʻaʻohe ea, he 98 degere, ʻaʻole hiki iā ʻoe ke hiamoe, ʻaʻole hiki iā ʻoe ke hoʻomaha."
Hoʻolimalima ʻia ka hapa nui o nā limahana kelepona ma nā ʻaelike no ka wā pōkole, ʻo ia hoʻi ua paʻa mau lākou i ka uku komo. "ʻAʻole kahi hana ʻo Verizon kahi hana maikaʻi," wahi a Perez. "ʻAʻole loaʻa iā lākou kekahi ʻano pōmaikaʻi, ʻaʻohe ʻano palekana hana, a ʻoi aku ka haʻahaʻa o ka uku ma mua o ka mea e pono ai ke ola maikaʻi."
ʻAʻole hui pū ka ʻāpana kelepona kelepona, akā ke hana nei kekahi mau hui e hoʻonohonoho a hoʻonui i nā kūlana - a ua huki nā limahana i kekahi mau hana hana.
E like me ka hōʻea ʻana o ka ʻelele, 50 mau limahana ma Verizon contractor Teletech i hoʻopaʻa i kahi lohi e koi ai i nā uku hoʻolimalima a me nā ʻaina awakea i hoʻolako ʻia e ka hui. ʻO nā limahana e lawelawe ana i nā kelepona ʻo Verizon i ʻōlelo ʻia i ka wā o ka hahau ʻana ua koi ʻia lākou e hana i ʻelua mau hola o ka manawa i ka lā me ka uku ʻole.
Ua hoʻolalelale ʻia kahi koho ʻelele me nā hui limahana kūloko ʻo KMU a me BIEN Philippines i nā limahana 100 hou aʻe ma kahi subcontractor Verizon e hoʻopaʻa i nā manawa keu. ʻOiai ua hoʻokuʻu ʻia ʻelua mau limahana ma hope no ko lākou komo ʻana, ua hōʻike nā mea hoʻonohonoho i ka huakaʻi ʻana o nā unionists US ua hoʻonui i ka hoihoi i ka hoʻonohonoho ʻana.
"He mea maikaʻi ko lākou hele ʻana i ke kuʻi," wahi a kekahi limahana ma Verizon subcontractor TechManager. Palapala Hana ma o Skype i ka mahina ʻo Iune i hala, “no ka mea, ua wehe maoli ia i ko mākou mau manaʻo ma ʻaneʻi ma Philippines. Ke hakakā nei kēia poʻe no ko lākou pono—no ke aha ʻaʻole mākou e hakakā no ko mākou pono?" (Ua koho mākou ʻaʻole e hoʻohana i kona inoa ma muli o ka pōʻino o ka hoʻopaʻi ʻana.)
Ua aʻo ʻo ia a me kona mau hoa hana e pili ana i ka hoʻopaʻapaʻa mai ka nūhou a me nā hālāwai o kēlā me kēia lā a ka hoʻokele i mālama ʻia e hoʻonāwaliwali iā lākou mai ke komo ʻana i ka hahau. “Ua hooweliweli mai lakou ia makou. E ʻōlelo, no ka laʻana, inā mākou e komo i ka hahau, a i ʻole mākou e hāʻawi i kahi ʻōlelo [i ke kākoʻo], ua hoʻoweliweli lākou e hoʻopaʻa ʻia lākou iā mākou mai nā kikowaena āpau ma Philippines a ʻaʻole hiki iā mākou ke hana hou. .”
Ua ʻike pū ka poʻe kipa i ka mana a Verizon a me nā hui multinational ʻē aʻe e lawe mai. Ma hope o ka hele ʻana o kahi ʻelele o ka ʻelele uniona i loko o kahi keʻena ʻo Verizon ma waho o Manila e hāʻawi i ka ʻike e pili ana i ka hahau ʻana, ua hoʻouna aku ka palekana ʻoihana i nā kiaʻi kaua ma nā kaʻa kaʻa e hoʻopaʻa i ka ʻelele holoʻokoʻa, a laila kāhea ʻia i kahi hui SWAT.
Ma ka hele ʻana i ka huakaʻi, ua ʻōlelo ʻo Perez ua aʻo ʻo ia i ke koʻikoʻi o ke kākoʻo ʻana i ka hoʻonohonoho ʻana ma Philippines a ma nā wahi ʻē aʻe a Verizon e hoʻouna ai i ka hana. "Inā mākou e hoʻonohonoho i nā poʻe ma kahi o waho," i ʻōlelo ai ʻo ia, "ʻaʻohe o lākou wahi e hele ai."
I ka hopena, ua lanakila ka Verizon strike 1,300 hou unionized call center jobs in the US Mai ia manawa, ua hoʻomau ʻo CWA i ke kākoʻo ʻana i ka hoʻonohonoho ʻana e nā limahana kelepona kelepona Filipino.
Ua hoʻokumu nā limahana ma kekahi o nā hui kikowaena kelepona paionia ʻo SiTEL, ʻo SPARK, ka SiTEL Philippines Association of Rank and File Workers, e hakakā no 1,000 mau hana i ka pilikia ma hope o ka huki ʻana o nā mea kūʻai aku ʻehā i kā lākou mau ʻaelike. Ke koi nei nā limahana e kau ʻia lākou ma nā moʻokāki ʻē aʻe o SiTEL - e hoʻolimalima mau nei - ma kā lākou uku uku a me nā pae kiʻekiʻe, me ka ʻole e noi hou. Ke noi nei nō hoʻi lākou e hoʻōki ʻo SiTEL i kāna mau limahana e mālama i nā helu he nui i ka manawa like me ka uku ʻole, kahi hana e hoʻonui ai i nā hana no ka poʻe i haʻalele ʻia e hoʻopiha. Kaomi ma aneʻi e kau inoa i kahi palapala noi e kākoʻo ana i nā limahana SiTEL.
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